Eckert Solutions Group partners with dealers to enhance the guest experience, shift leadership culture and grow profitability — backed by over 1,100 hours of dynamic training and the Revusup platform for VIN-tied offers, outbound campaigns, marketing and AI voice.
From the drive lane to the sales floor to the BDC, we bring hands-on tactics, live coaching and a technology platform that actually gets used.
Tailored engagements that revolutionize dealership operations — drive success, enhance guest experience, shift leadership and boost profitability.
Business Driving Catalyst for both sides of the house. Proven tactics and strategy to reengage inactive guests and turn calls into appointments.
Region-wide programs that align managers and associates on the same playbook — consistent language, consistent behaviors, consistent results.
Sales floor training that is dynamic, relatable and fun — the kind of session your team actually looks forward to, and remembers on Monday.
Fixed-ops coaching focused on retention — the technicians, advisors and drive-lane behaviors that keep customers coming back.
Operational reviews, process design and executive coaching. Straight talk, immediate wins, durable change.
Established in 2017, our BDC practice turns inbound and outbound calls into repair orders and deals. We’re not the free-wiper-blade guys or the “fuzzy opcode” players — we build guest retention through strong marketing, fair pricing, and memorable service.
60% of inbound calls are business opportunities — most BDCs book only 35%. We fix that with education, role-plays and scenarios that stick.
The #1 killer of any BDC is lack of guidance. We work inside your CRM with your existing staff to maximize every guest interaction — simplifying metrics, defining standards, personalizing every touch.
Over 29 Parts & Service classes, 19 Sales & F&I classes, and 13 workshops — plus 5 years as the leader in regional accredited courses. We move beyond 7-hour lectures. We engage.
Workshop-style facilitation that engages participants with passion and energy — practical improvement opportunities, not 7-hour lectures.
Entry-level to seasoned management. When we lead, we win — in-depth workshops for the leaders your dealership needs next.
Factory-based or dealer-customized. Delivered right, virtual training still gets real results.
Over 29 Parts & Service classes, 19 Sales & F&I classes, 13 workshops — real-world scenarios, behavior change.
5+ years assisting regions with launches — knowledge experts delivering content that is fun, engaging and full of passion.
5 years as the leader in regional accredited courses. Your partner in training and education.
Electrification is here to stay. Clarify myths and misconceptions about electrification with your team.
Mastering the art of “finding your groove” in vehicle presentation is simpler than you think.
Guide associates through connected services — features, benefits, and enrollment done right.
The buying process is ever-changing — so is the way dealerships manage their leads. This course keeps you ahead.
A basic understanding of leasing — how it benefits both customers and dealerships.
Long-term success in automotive sales relies on strong relationships. Learn how to build them.
Keeping the guest’s needs at the center is essential to a strong relationship.
Unsure what to say? Communication and personal branding for the modern dealer.
Guests care more about how they feel visiting your dealership than how much it cost.
Understand guest needs and thought patterns — not scripted language.
The advisory approach — ensuring recommendations are truly understood, not just delivered.
100% about making sure everyone who touches an RO is aligned with warranty and policy.
Help consultants communicate service value against local competitors.
Dual-focus — manufacturer retention metrics and the guest satisfaction factors that drive them.
Leadership qualities that drive departmental change and growth.
Alternative approaches for guests who typically decline additional services.
Revusup is our purpose-built dealership platform. VIN-level offer intelligence, drag-and-drop outbound queues, automated marketing, and — brand new — an AI voice agent that reactivates inactive customers and books their next appointment while your team sleeps.
Tap the mic below to talk to our AI voice agent right in your browser — the same voice that reactivates inactive customers and books their next service appointment.
Requires microphone permission. Powered by the Revusup RevAI platform.
Every report can be sliced by the level that matters to you. Regional VPs see the roll-up, dealer principals see their store, managers see their team, agents see themselves.
Multi-brand, multi-market rollups for RVPs and directors.
OEM & brand-level comparisons across a group.
Cross-rooftop performance for auto groups.
Single-rooftop dashboards for dealer principals & GMs.
Per-associate performance, coaching-ready drill-in.
Every report has a live dashboard view and one-click drill-in to the row-level detail.
Take-rate at the offer, associate and loyalty level — with detail view, gauge and donut.
Every outbound offer sent, who sent it, who accepted, and why it was declined.
Inbound offer flow from calls & walk-ins, tied back to VIN and campaign.
Sortable, filterable roll-up across everyone on the floor.
Per-agent scorecard — conversion, contacts, dispositions, offers accepted.
Rolling progress against goals with day/week/month trend lines.
Month-over-month performance across every core metric.
Which model lines are moving — and which need marketing air-cover.
Toyota-specific service retention reporting tied to Loyalty Score.
End-to-end funnel from lead → booked → shown → sold / serviced.
Campaign engagement, opens/clicks, contact recency & re-engagement queues.
A single one-pager the manager can read every morning.
Every row in every aggregate report drills into the source records — VIN, customer, offer, disposition, transcript.
Start with the foundation. Layer on outbound, marketing automation and AI voice as you scale. Plans stack — every tier includes everything from Essentials.
Our foundational platform — a simple, easy-to-use experience for your staff with dynamic, configurable reporting.
Everything in Essentials plus unlimited outbound campaigns — the tools your associates need to work a call list end-to-end.
Automated marketing campaigns via email and SMS — reach customers on the channel they actually open.
A conversational AI voice agent (RevAI) that dials, engages and books — with full transcripts and human hand-off.
Prices reflect add-on subscriptions to the Essentials foundation. Essentials AI Agent is priced per dealer based on call volume and integration scope.
We help dealers, associates and guests be fulfilled in every interaction — not a pie-in-the-sky, cookie-cutter training and consultation firm.
We provide expert guidance and solutions that help you and your associates overcome challenges, achieve goals and improve performance — with deep roots across retail dealerships and OEM operations.
Our team has been on both the retail and manufacturer side of the automotive space — highly specialized and laser-focused on the associate interactions that move the numbers. Knowing benchmarks is easy; building the infrastructure to move them is the game-changer.
Retail veterans, OEM leaders, product experts and technologists — brought together to turn strategy into daily behaviors.
Frank’s guest-centric work with dealerships is setting new standards for guest retention — the driving factor behind Eckert Solutions Group. Holistic approach: one-on-one coaching, real-world tactics, guest-facing methodologies. 30+ years in fixed operations, 15 years at the Gulf States Toyota Region, keynote speaker at the Lexus Guest Experience Leadership Summit.
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Extensive experience across dealership operations, national leadership and 12 years at the OEM level. Believes in one synchronized, focused team. Proven track record driving growth and innovation in automotive retail. Deep understanding of market trends and consumer behavior. Based in Dallas, TX.
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30 years of Toyota, Lexus, and GM experience. Specializes in inventory management, advanced parts processes, retail growth and wholesale development. Instrumental in developing our “Smart Depth” education and lead consultant for Parts Performance.
7+ years across Ford and Toyota in field roles. Expert in telematics, safety systems and drivetrain. Transforming how Dealer Associates learn about new models, selling skills and technology. Finance degree, University of South Carolina.
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6 years managing high-volume sales BDC, then national OEM product leadership across Digital Retailing, acquisitions and AI integration. At the forefront of automotive digital retailing — transforming how dealerships connect with customers and drive revenue.
A decade optimizing parts inventory, streamlining service-drive workflows and building advisor training that lifts TLE and hours per RO. Data-driven forecasting paired with hands-on coaching. Colleagues call him the “guru” for turning complex operations into smooth, profitable systems.
41-year Toyota career — from technician to Service Director. Helped hundreds of dealerships optimize service operations with a “Customer First” mindset. Proven, sustainable solutions that integrate people, processes and technology.
LinkedIn →Database architecture and cloud computing specialist. Designed the Revusup platform data infrastructure on Google Cloud, BigQuery and Looker. Expert in scalable systems and full-stack applications powering the RevAI voice agent and LEO integrations.
A comprehensive range of consulting services covering every corner of dealership operations — sales, marketing, finance, service and parts. Every engagement is tailored to your profitability, guest satisfaction and growth goals.
Continuous improvement, data-driven insights, and recommendations that actually get implemented. Tangible, repeatable results — delivered inside your existing operation.
We understand the unique challenges of dealership retail because we’ve lived them — from the drive lane and the sales floor to national OEM product leadership. Tailored solutions, backed by measurable outcomes.
Tell us about your store or region. We’ll come back with a tailored plan and a Revusup demo built around your OEM.